Privacy Notice

1. Who We Are

Tented Getaways is a travel-focused digital platform specialising in tented camps, glamping, safari lodges, and related accommodation experiences. Depending on platform stage, Tented Getaways may function as:

• A discovery and research platform
• An inquiry facilitation platform
• A booking intermediary
• An affiliate or referral platform
• A direct booking technology provider

2. Personal Information We Collect

A. Information You Provide Directly

When you interact with Tented Getaways, we may collect:

• Full name
• Email address
• Telephone number
• Billing or payment details (where applicable)
• Travel preferences
• Booking or inquiry details
• Property or supplier submissions
• Communications sent through forms, email, chat, or support channels

B. Information You Provide About Others

If you submit personal information on behalf of another traveler, guest, or companion, you confirm that you are authorized to do so.

C. Information Collected Automatically

When you browse or use our platform, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Language settings
• Referral source
• Approximate location
• Usage patterns
• Pages visited
• Session duration
• Click behavior

3. How We Use Your Information

We may process personal information for purposes including:

• Managing inquiries and bookings
• Facilitating communication between travelers and suppliers
• Providing customer support
• Processing payments where applicable
• Improving platform functionality
• Personalising search results and recommendations
• Marketing and promotional communications (where lawful)
• Fraud prevention and platform security
• Legal compliance
• Analytics, research, and performance optimisation

4. Legal Basis for Processing

Where applicable, we process information based on:

• User consent
• Contractual necessity
• Legitimate business interests
• Legal obligations
• Fraud prevention and security requirements

5. Marketing Communications

With your consent where required, we may send:

• Promotional offers
• Property recommendations
• Travel inspiration
• Booking reminders
• Supplier updates
• Newsletter content

You may opt out of marketing communications at any time.

6. Sharing Your Information

We may share relevant personal information with:

• Accommodation suppliers or property owners
• Payment processors
• Customer support providers
• Marketing or analytics services
• Technology or hosting partners
• Fraud prevention tools
• Legal, tax, or regulatory authorities where required

We do not sell your personal information as a standalone commodity.

7. Supplier & Third-Party Services

When you submit an inquiry, booking request, or reservation involving a third-party supplier:

• Relevant details may be shared with that supplier
• Supplier privacy practices may apply separately
• Tented Getaways may not control third-party systems once you engage externally

We encourage users to review supplier policies where relevant.

8. Cookies & Tracking Technologies

Tented Getaways uses cookies and related technologies to:

• Enable website functionality
• Improve user experience
• Remember preferences
• Analyse site performance
• Measure advertising effectiveness
• Support remarketing and personalisation

Our separate Cookie Policy explains this in more detail.

9. Artificial Intelligence & Automation

Tented Getaways may use technology tools, analytics systems, or AI-assisted systems to:

• Improve website functionality
• Enhance recommendations
• Detect fraud
• Improve customer support
• Analyse trends

We do not rely solely on automated systems for legally significant decisions about users without appropriate safeguards.

10. Reviews, User Content & Public Contributions

If you submit reviews, ratings, testimonials, supplier listings, or images, we may display, moderate, or use this content for operational, promotional, or quality purposes, subject to applicable law.

11. Data Security

We implement reasonable security measures designed to protect your information, including:

• Secure hosting practices
• Access controls
• Monitoring tools
• Encryption where appropriate
• Fraud detection systems

No online platform can guarantee absolute security.

12. Data Retention

We retain personal data only as long as reasonably necessary for:

• Service delivery
• Legal obligations
• Accounting
• Security
• Fraud prevention
• Platform administration

13. International Data Transfers

Because travel services may involve international suppliers or technology systems, your information may be processed in countries outside your own jurisdiction, subject to reasonable safeguards where applicable.

14. Minors

Tented Getaways is not intended for unsupervised use by minors. Where information relating to minors is provided as part of lawful travel arrangements, users confirm they are authorized to provide such data.

15. Your Rights

Subject to applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict certain processing
• Withdraw consent
• Object to certain uses
• Request data portability where legally applicable

16. External Links

Our platform may include links to supplier websites, affiliates, or third-party platforms. We are not responsible for external privacy practices outside our direct systems.

17. Updates to This Privacy Notice

We may revise this Privacy Notice periodically to reflect legal changes, platform growth, new technologies, or operational updates.

Continued use of Tented Getaways may constitute acceptance of revised terms where lawful.

18. Contact

For privacy-related questions, requests, or concerns, please contact Tented Getaways through our official website contact channels.